How to lead your digital service transformation?
From reactive to proactive, and from analog to digital.
We support in all aspects of setting up and improving the (global) service organization to create new profitable and sustainable revenue streams by:
1. Setting the climate for service transformation
We help you to define the right priorities, ensure that you develop services for which there is customer demand, enable you to engage your organisation and get funding.
2. Dealing with organisational resistance
We help to manage the service transformation programme, ensuring engagement from the C-suite and other stakeholders.
3. Developing skills and capabilities
We help to design, develop and implement every element needed to succesfully achieve strategic service business goals.
In Service Transformation Projects we work with Noventum Service Management who have delivered over 200 successful projects, many of them together with Fortune 500 clients.
Their Service Business Model, Service Transformation Center and Transformation Roadmap have proved to help businesses cut service costs and achieve sustainable, profitable growth.
What does the proactive Service Organization look like?
Use Noventum's Growth Model to define your next step in growing your service business:
- From reactive to proactive
- From analog to digital
- From diverse to harmonized
Service Transformation Center (STC)
We can support your service transformation by:
- Helping you to develop your Mission, Vision & Strategy for Service
- Designing new Service Business Models
- Designing the Customer Experience for Service
- Designing and implementing Service Performance Dashboards
- (re)Designing your Service Sales, Marketing and Delivery Models
- Implementing Service Sales, Marketing and Delivery Models
We do this by offering:
- Consulting services
- Service Transformation Centre
- Service Accelerators
- Service training and coaching
Contact us now and learn how access to the STC can help you accelerate your service transformation.
