Strategic advice

STRATEGIC ADVICE

We engage in the development and implementation of commercial key strategies for Corporate management, Business Units, and Marketing, Sales and Service departments.

We advise on the structure and content of your products & services portfolio and help you to optimize processes, systems and skills (workforce) in order to achieve a good operating result.

We use a number of useful theories, processes and solutions that we can apply professionally within your organization. Our approach consists of 5 steps:

Step 1: Analysis of the situation

When developing and implementing commercial key strategies for Corporate management, Business Units, or departments, we usually start by analyzing the current situation and sketching the future situation.

What are the options? Effect on processes, systems, and people?
Analyse the strategy, vision and expected outcomes
Present findings to client

We use a number of applications and methods to come to the best results.

Step 2: Planning tasks and outcomes

After the scope of the assignment has been clearly defined, we will make a roadmap.

In cooperation with the client we create a feasible plan with tasks
Deadlines and duration / budget
Resources
Stakeholder management & alignment

Step 3: Define and confirm concept

In the development phase we carry out the planned tasks and sub-tasks according to plan.

In addition, it is important to involve all parties involved so that a supported solution is created that can ultimately be implemented everywhere.

Processes
Systems
People

Step 4: UAT and adjustments

In the test phase we try out a new way of working with a small representative group of stakeholders and we solve the issues that might come up.

UAT planning
Test scripts and testing
Findings and issues

Step 5: Training, rollout, and handover

In the implementation phase, we effectively roll out the new strategy to the users. Different tasks are involved depending on the project and subject.

Implementation plan
Communication plan
Roll-out plan
Change management
Go-live
Hand-over

STRATEGIC SERVICE MANAGEMENT

In Service Transformation projects we work with Noventum, specialized in helping manufacturers grow profitable and sustainable revenue streams from services.

We offer access to the Noventum Service Transformation Center (STC), which is a powerful interactive self-service knowledge database which will enable and accelerate your digital service transformation journey. It includes the following:

Digital Service Transformation

Assess, design, build, implement and manage your Digital Service Transformation

People Learning & Development

Develop the people and skills necessary to deliver a sustainable solution

Accelerate Profitable Growth

Use our proven Service Management Practices, Process Models, Roles and Organisation Designs, Performance Metrics, Solution Requirements, Service Solution Blueprints, and E-Learning training coursesNew Paragraph